Frequently asked questions

Do you wash orders separately?

YES! Orders are always separate. I do not start another order until the prior one is complete. Between each order machines are wiped down with disinfectant.

Will you hang or iron? If so, is there an additional charge?

Absolutely. I will hang, just provide hangers and specify which items. I can do light ironing upon request on some selective items but unable to iron a full order. At NO additional charge.

What detergent do you use?

I have several options on hand to choose from. Persil, Tide, Gain, or All Free & Clear. You are welcome to send your own.

Underwear? (yes, I've been asked about underwear)

Yes. This is a laundry service, laundry is laundry, no judgement here.

Do you use fabric softener?

No. Overtime fabric softener can cause towels to become less absorbent, and clothes feel waxy or less clean. It can also cause build up in the washer.

Do I have to be home for pick up & delivery?

No, only if weather is a concern. Regardless if your home or not, I will communicate pick up & deliver times.

Why charge by pound or bag and not by load?

I feel everyone's idea of what a load size is, can vary, which can cause confusion. By pound ($2), keeps it easy and fair, you pay for exactly what you send. I also provide a by bag ($35), option for those that need-to-know total cost before it leaves their home.

I live further away; can I still use you?

If you live outside of the delivery area, we can arrange a pickup and drop off spot. For example, I can go to your place of employment, before/after or during your lunch break.